About TripAssure

Superior customer service is as important to us as it is to you.

About TripAssure

You’ve known us since 1961 as MH Ross. In January of 2009, we became a Trip Mate brand, joining one of the industry’s largest and most respected administrators of travel insurance programs, and now we have changed our name to TripAssure.

Our new brand name will be more easily recognized and accessed in the digital world and more reflective of the many products and services we offer to our clients and travelers alike.

We know that you have many choices in selecting your travel insurance provider. When you select us, you have a team of experienced specialists and technical experts in the travel insurance industry working together to provide you with prompt and professional service. We strive to anticipate your needs and solve your problems before they occur.

We value your business and promise that we will always provide you with the integrity and service for which we are known. Superior customer service is as important to us as it is to you. We promise to provide you with:

  • People who care – Our staff listens to what you have to say.
  • Prompt, responsive solutions – Our staff will answer your questions or solve your problems quickly.
  • Industry-leading plans – We provide you with coverage that is flexible, usable and affordable.

We sell insurance as authorized representatives of the insurance companies listed on our website. We are incorporated in the State of Kansas and domiciled in the state of Missouri. We are licensed in all states, as required by law.

Our Commitment

We value your business and promise that we will always provide you with the integrity and service for which we are known.

Superior customer service is as important to us as it is to you. We promise to provide you with:

  • People Who Care – Our staff listens to what you have to say.
  • Prompt, responsive solutions – Our staff will answer your questions or solve your problems quickly.
  • Returned calls within 24 hours – If our phones are busy and you leave a message, we will call you back within 24 hours. Generally, most calls are returned same day.
  • Industry-leading plans – We provide you with coverage that is flexible, usable and affordable.

We sell insurance as authorized representatives of the insurance companies listed on our website. We are incorporated in the State of Kansas and domiciled in the state of Missouri. We are licensed in all states, as required by law.